Returns & Exchanges
How do I place a return or exchange?
While we want people to love what we're making, we totally understand if things don't always works out. Please reach out to email@example.com with your order
number and the products you'd like to exchange or return, and we'll take care of the rest.
What’s your return policy?
Reach out to us within 14 days of receiving your order and we'd be happy to help you our with a return or exchanges! We kindly ask that all items requested for return / exchange is not used or expired, undamaged and unopened packaging. Items are expected to be in the exact same condition as when you received it, and is in the original box and/or packaging with all tags, if any. Please note that the self-care kits are final sale. Please include your order number and send an email to firstname.lastname@example.org.
You'll be refunded the full price you paid when checking out, minus original shipping charges. Refund inquiries must be sent through email.
How long does it take to process a return?
Please allow 5-7 business days for your refund to process. You'll be refunded the full price you paid when checking out, minus original shipping charges. Please note that the self-care kits are final sale. Refund inquiries must be sent through email.
What should I do if I receive the wrong product?
We're so sorry if you received a different product than you ordered. Please shoot us an email to email@example.com and we'd be happy to help you out.
What is the address that I return my items to?
Upon receiving instructions from us via email, you can return your products to the following address:
2-17, Level 2, The Linc KL,
360 Jalan Tun Razak,
50400 Kuala Lumpur